Legal Notice

Legal Notices

The use of this website, including hyperlinks, is subject to the following terms and conditions.


1.Disclaimer

1.1. Information Purposes

The information contained in or access through this website are of a general nature and are made available to you purely for information purposes. The information has not been verified, considered, or assessed by Commerz Global Service Solutions Sdn Bhd in relation to the making of any specific business, financial or commercial decision. Commerz Global Service Solutions Sdn Bhd reserves the right to amend, supplement, or delete the provided information without prior notice.

1.2. No Contractual Offer

The information contained in or accessed through this website does not constitute the provision of any recommendation or advice and is not intended to be nor should it be construed as an offer or solicitation to enter into any contract between the user and Commerz Global Service Solutions Sdn Bhd.

1.3. Limitation of Liability

a. Content

Although Commerz Global Service Solutions Sdn Bhd procures and prepares the information provided in this website with all due care, we offer no warranty of any kind, implied, express or statutory, regarding the correctness, completeness, relevance, accuracy, reasonableness, currency, suitability, availability or otherwise of the information and expressly disclaim liability for any errors in, or omissions from, such information.

b. Hyperlinks

Commerz Global Service Solutions Sdn Bhd may from time to time include hyperlinks to refer directly or indirectly to the websites of third parties. However, Commerz Global Service Solutions Sdn Bhd has no influence or control over such linked websites and we hereby disclaim any liability for the contents of, or the consequences of accessing, such linked websites or any hyperlink contained in such linked websites. Furthermore, the hyperlinks provided and the information contained in those linked websites shall not be considered or construed as an endorsement or verification of such linked websites or the contents therein by Commerz Global Service Solutions Sdn Bhd. Any liability on the part of Commerz Global Service Solutions Sdn Bhd for damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising directly or indirectly from the use of, or reliance on any information provided in, this website regardless of the form of action is here by disclaimed.

1.4. Copyright and Trademarks

The Commerzbank Group (including Commerz Global Service Solutions Sdn Bhd) here by asserts our copyright and other intellectual property as to the content and structure of this website. Downloading and copying of all or parts of this website is only allowed solely for personal and non-commercial use. Any other downloading, copying, saving, reproduction, distribution, modification, hyperlinked or otherwise used of all or parts of this website are prohibited without the written prior consent of Commerz Global Service Solutions Sdn Bhd.   

2.Data privacy notice

Commerz Global Service Solutions Sdn Bhd takes the protection of your personal data seriously and observes data protection rules. Personal data are collected on this website only to the extent that is technically necessary. Under no circumstances will we pass the data collected on to third parties without the consent of those concerned. The following declaration provides an overview of how Commerz Global Service Solutions Sdn Bhd ensures this protection, what type of data are collected, and for what purpose.

‍2.1. Data processing on this internet site

Commerz Global Service Solutions Sdn Bhd collects and automatically saves in its server log files some of the information normally transmitted by the browser, provided that your browser makes such information available. Such data cannot be assigned by Commerz Global Service Solutions Sdn Bhd to specific individuals. The data are not pooled with other data sources.

2.2. Cookies

In order to offer you an optimal website experience, technologies for functional, statistical and convenience purposes as well as for displaying personalized content are used. By clicking on 'Accept All' in the cookie consent menu, you confirm that you are over 16 years old and that Commerz Global Service Solutions Sdn Bhd may use such technologies. Your consent can be revoked at anytime with future effect. You can revoke your consent and the consent settings by clicking on the cookie icon in the bottom left corner of each page. By clicking on 'Accept all' you also allow Commerz Global Service Solutions SdnBhd to display personal offers outside the Commerz Global Service Solutions SdnBhd’s website. To do this, Commerz Global Service Solutions Sdn Bhd shares certain website data with Google. As part of further processing at Google, your data can be used, among other things, to draw conclusions about your customer status. Occasionally, visits to our internet site will lead to cookies being copied onto your computer, i.e. small text files which are stored by your browser. They help to make the service we provide more user-friendly, effective and safe. Passwords are not copied into cookies. Most of the cookies we use are so-called session cookies and are automatically reset when you go offline. If you end the session by closing your browser, the cookie will be preserved for a while and will the neither be overwritten or deleted by the client. Our cookies will not do any damage to your computer and contain no viruses.

2.3. Webtracking

On this website data are collected and stored through web-controlling technologies in an anonymous form and solely for the purpose of optimization measures. User profiles are created under a pseudonym from this data. Cookies may also be used for this purpose which collect and store data solely in a pseudonym form. The data are not utilized to personally identify the visitor of this website and will not be collated with data via the bearer of the pseudonym. No personal data are stored. Further to the law this also includes the so called IP-address of the user. The IP-address will be made unrecognizable and will not enable any inferences to be made about the visitor of the web site.

2.4. Collecting, processing and use of your personal data

We will collect your name, address and e-mail address whenever you contact us via the email addresses published on the website. These data will be stored and used exclusively for mailing purposes. They will not be passed on to third parties. By sending your data (name, address, e-mail details) into via the email, you will give us your consent to store the data and use them so that we can provide the information requested. The personal data which you supply to subscribe to the newsletter (if any) will be stored until you cancel your subscription. 

‍2.5. Right to obtain information

You have the right to be informed on the personal data stored, on the receiver of such data, and the purpose of processing your data at any time. The data protection controller of Commerz Global Service Solutions Sdn Bhd will provide you with information on the data stored.

‍2.6. Further information

We greatly appreciate your confidence in us. Therefore we wish to be available at all times to answer questions on the processing and use of your personal data. If you wish to receive information not offered by this declaration, or if you wish to receive more detailed information on a subject, please get in touch with Commerz Global Service Solutions Sdn Bhd’s data protection controller at any time.

3. Code of Conduct

Integrity is therefore anchored in our core values. These core values are the foundation for a sustainable corporate culture – one characterised by responsible and sustainable dealings with one another, as well as with all clients and business partners. The Code of Conduct (accessible at: https://core-p001.sitecorecontenthub.cloud/api/public/content/8008521917234a78a40d4f10b91c2806?v=c4b71f08) lays down mandatory minimum standards, providing orientation to all employees of Commerzbank Group (including Commerz GlobalService Solutions Sdn Bhd) for correct and ethical behaviour in their daily work. These standards encompass compliance with legislation, regulations, and internal rules, and are intended to ensure that employees are guided by ethical principles in their daily activities. 

4.Complaint management and mediation 

Your satisfaction is very important to us. Our aim is to offer a high standard of quality and the best possible service. However, if you are not satisfied with our service, please let us know.


Here you will find the relevant information oncomplaints management and contact options:

Commerz Global Service Solutions Sdn Bhd
Level 13, Tower 3 Avenue 7, Bangsar South City,
No. 8 Jalan Kerinchi 59200,Kuala Lumpur, Malaysia.
Phone: +6032726 9700
Fax: +6032726 9723 

5. Severability, Applicable Law

Nothing herein shall be construed as a representation by Commerz Global Service Solutions Sdn Bhd. that the information contained in or accessed through this website is appropriate or available for use in geographic areas or jurisdictions other than Malaysia. Any legal disputes that may arise in connection with this website are governed by the laws of the Malaysia and you agree to submit to the exclusive jurisdiction of the Malaysian courts.